This website, ‘ (the “Website”), owned and operated by Al-Hafez Trading Company (referred to as “al-Hafez” or “we” or “our” or “us”) is provided as a service to you (the “Service”) and is intended to allow its users to browse and/or order products (the “Products”). As a user of this Website (referred to as “you” or “your”), you agree that your use of this Website for any reason, including any transactions you make (“use” or “using”) is subject to our terms and conditions mentioned below.

We recommend you consider the following:

– Read these Terms and Conditions carefully before using
– Print a copy of these terms and conditions for future reference.
– Also read our Privacy Policy section in regards to your Personal Information.

AL Hafez has the right to amend these terms and conditions at any moment and without assigning any cause or informing the client. These changes will be posted here at

Prices, specifications, and availability of products are subject to change, withdrawal, or discontinuation at the company’s discretion without the need to provide a reason to the customer.

While every effort is made to be as accurate as possible, AL Hafez makes no warranty that product descriptions or other content on this site is accurate, complete, dependable, or error-free.

Account and Registered Users:  

  • You can order from, checkout as a “Guest User” or by Registering an account.
  • If you register and create an Account, you are a “Registered User”. To be a registered user, you must provide true and accurate information (including your name, date of birth, and e-mail address) as requested during the Account creation process.
  • It is your responsibility to provide true and accurate information when you register addition to updating the information whenever needed.


  • All prices on this website are given in Kuwaiti Dinars, and all charges will be processed in the currency specified.
  • Prices are subject to change at any time; however, changes will have no effect on orders placed before the change.
  • If collection through the payment provider fails for any reason, Al-Hafez will send you an invoice for the amount due, which must be paid in cash while delivering the order.
  • If a payment has been received for an individual product that has been ordered but is no longer available, AL Hafez will attempt to provide you with a suitable replacement or provide a full refund.

Return Policy:

  • Exchange of products is acceptable provided the product should be in good condition as packed, along with the invoice and a request should be made within 14 days from the date of purchase.
  • Refunds made on Knet, MasterCard, or Visa may take up to 7 Days